Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@eclatdorparis.fr.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can contact us with any return questions at contact@eclatdorparis.fr.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalised items), and personal care goods (including beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us with any questions about a specific item.

The restrictions of our commercial return policy do not limit your statutory rights. The right of withdrawal applicable to distance purchases also applies to sale items. The conditions applicable to gift cards depend on their nature and use.

Exchanges

The fastest way to obtain the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@eclatdorparis.fr.